Unlock insights from customer feedback
Leverage AI-powered analytics to improve customer experience
Massive amounts of customer feedback?
Companies are inundated with feedback — from NPS survey responses to support tickets to app store reviews.
CX pros know that customer comments are a gold mine of data that could guide improvements to customer experience, but extracting insights has been difficult, expensive and time-consuming.
Massive amounts of customer feedback?
Companies are inundated with feedback — from NPS survey responses to support tickets to app store reviews.
CX pros know that customer comments are a gold mine of data that could guide improvements to customer experience, but extracting insights has been difficult, expensive and time-consuming.
Wootric CXInsight™
Sentiment analytics and auto-categorization based on what matters for your industry
We are customer feedback experts. Our team works with you to ensure you get actionable insights from you data.
Surface important themes and sentiment across feedback sources
- Quantify what your customers care about–instantly.
- Understand the “why” behind Net Promoter Score and other metrics.
- Analyze a single source–or see themes across all feedback sources.
- Visualize data by any business driver.
- Analyze feedback in any language.
- Create tag hierarchy.
View Voice of Customer metrics and trends at a glance
- Create an executive dashboard based on what matters to you.
- Alert stakeholders to changes in feedback trends automatically, so they can take action.
Understand why customers love you or don’t
- By persona or user group. What are your Enterprise customers saying? Frequent shoppers? Administrators?
- By theme. Learn who is talking about what, and go deeper into what they are saying.
- By sentiment. You don’t need a score. CX Insight™ tells you who is unhappy and what they are talking about.
- By individual. See a customer’s history of feedback when you search by unique identifier.
Get a holistic view. Import feedback from any source.
-
- Start with a single source like Net Promoter Score survey feedback. Overtime, analyze multiple sources of feedback in one easy-to-use platform.
-
- Example sources: touchpoint surveys, online reviews, social, and support tickets.
-
- Import data yourself, or work with Wootric for direct integration.
Understand why customers love you or don’t
- By persona or user group. What are your Enterprise customers saying? Frequent shoppers? Administrators?
- By theme. Learn who is talking about what, and go deeper into what they are saying.
- By sentiment. You don’t need a score. CX Insight™ tells you who is unhappy and what they are talking about.
- By individual. See a customer’s history of feedback when you search by unique identifier.
Align all business teams around the customer
- No more silos. Share voice of customer data when you integrate Wootric with systems of record.
Align all business teams around the customer
- Route feedback to Product, Marketing, Success, Sales and Support for action.
- No more silos. Share voice of customer data when you integrate Wootric with systems of record.
“The tagging is great! Wootric is staying on the cutting edge of innovation.”
Sterling Anderson Customer Insights Manager
Ready for a feedback command center?
Get Wootric CXInsight™
Wootric artificial intelligence is powered by proprietary algorithms and open source libraries
