Flexible and Rigorous.
Wootric is built for Enterprise Feedback Management.
CSAT · Net Promoter Score · CES · Text Analytics
Best in SaaS Salesforce Integration
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.
- Contact & Account Level NPS, CSAT & CES and feedback
- 7 Dashboard Reports pre-configured
- Trigger surveys from within Salesforce
- Advanced set-up and Salesforce Sandbox ready
All of your customer journey metrics in one place.
- Net Promoter, CSAT and Customer Effort Score surveys
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers.
- Close the loop with customers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on events using parameters you define.
Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers.
Contact our sales team!
Wootric is best in SAAS!
Auto-tagging unlocks insights from qualitative feedback.
Wootric automatically categorizes feedback in real-time to help you surface issues, prioritize product improvements, or route for follow up.
- The millions of survey responses that Wootric collects are used to train our proprietary Natural Language Processing (NLP) engine to surface themes and analyze sentiment.
- Auto-tagging of your keywords, plus unlimited custom tags.
- Just launched: Upload all qualitative feedback from any source into Wootric CXInsight™ for text and sentiment analysis. See all of your Voice of the Customer data in one place.
Customer profiles show you how your relationship is changing over time.
- Get the full picture of a single survey respondent.
- See their responses over time.
- Opt customers out of surveys.
The Enterprise features you need.
For onboarding and success
Share VOC data across the company with 3 levels of user access.
SECURITY & PRIVACY
This includes Model Contracts for data protection in the EU.
IMPORT HISTORICAL DATA
Maintain continuity of reporting.
DATA INTO YOUR WORKFLOW
Use our API or outbound webhooks to send data to your systems of record. Alternatively, leverage our Zapier integration.
Ask Net Promoter and other CX questions in any language.