CSAT Surveys designed for High Response Rates
With our in-app micro survey, you hear from more of your users and get fresh, contextual feedback.
Leverage Email and SMS for offline touch points.
- As global as your customers. Ask the CSAT question in any language.
- Protect against survey fatigue. Use Wootric across channels and devices without risk of duplicate sampling: web and mobile.
Instant CSAT analytics.
- View your rolling average CSAT, score distribution, and response counts over time.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.
Diagnose CSAT by your business drivers
Create custom filters to suit your business model and goals. See how satisfaction varies by account, product version, or any user property you define.
- Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
- Product Teams: Test, and get immediate feedback on product changes.
- SaaS: Monitor customer health and retain more customers.
Closed-loop feedback management
- Reach out to customers or forward feedback from the Wootric dashboard.
- Or, use integrations to trigger responses in your CRM or support platform.
Identify feedback themes
Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.
Activate happy customers in the moment
Did someone just score you a 4 or a 5? Ask your highly satisfied customers to share their comment on social media, or to write an app store review. Or, invite them to join a referral program.
Unify the customer view and take action with Integrations.
- Enrich your CRM data with satisfaction scores and feedback for better customer intelligence.
- Trigger surveys based on events in your systems of record. Get feedback at key journey points and close the loop with customers.
Makes Customer Happiness Simple.
Quick Setup. No Lists. No Campaigns.
No Spreadsheets. No Hassle.
“When we did email surveys, we would learn a customer had an issue after the fact. Now with Wootric, we can jump on it and keep our customers happy.”
– Loni Spratt, Director of Customer Success, Entelo