Net Promoter Score
All you ever wanted to know about NPS.
A Net Promoter Score survey asks a single question, “How likely are you to recommend this product or service?” and a customer responds on a scale of 0-10.
The NPS Formula is equal to the percentage of promoters minus the percentage of detractors. Promoters are customers who answered 8 or 9 to the NPS question, and detractors are customers who gave a score of 0 to 6 to this same question. …Read more