Bring user feedback into Totango with NPS, CSAT and CES surveys from Wootric.
CSMs have vital intelligence before they engage with customers.
- Survey responses appear in real-time in the Totango dashboard.
Take action in Totango
- Metrics and open-ended responses flow into user and account records
- Set up workflows to trigger follow-up action based on response
- Better intelligence about customer health
Survey customers in any channel
- In-app surveys get high response rates from end users
- Email surveys for stakeholders that aren’t in your product
- Mobile and SMS surveys for your use case.