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Intercom

Customer Feedback Surveys for Intercom

NPS • CSAT • CES Surveys • Analytics

CONNECT YOUR INTERCOM ACCOUNT

Surveys in Intercom Messenger provide a seamless customer experience.

Support conversations are transformed when teams have Voice of the Customer data at their fingertips.

Wootric NPS Intercom Inbox App

How do Wootric surveys work in Intercom? Here’s a quick video:

How do Wootric surveys work in Intercom? Here’s a quick video:

The Wootric integration is code-free!
Click to connect today and start using feedback to drive retention & growth.

CONNECT YOUR INTERCOM ACCOUNT

Monitor & improve the customer journey.

  • Trigger in-app surveys, email surveys or surveys in Intercom Messenger based on user attributes. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
  • Survey responses flow back into user records in Intercom.
  • Get started in days, not weeks.

Close the loop with customers.

  • Send auto-messages based on survey score. For example, automatically follow up with detractors to learn more, invite happy customers to your referral program.
  • Survey responses can open conversations, if desired, to drive personal reach outs.

Close the loop with customers right from Intercom.

  • Get Support working right away! Automatically open conversations when feedback comes in, if desired, to prompt follow-up with the customer.
  • Send auto-messages based on survey score. For example, automatically follow up with detractors to learn more, or invite happy customers to your referral program.

Hear from more customers.
Supplement in-chat surveys with email.

  • Reach off-line stakeholders with email surveys.
  • Follow up with customers who don’t respond in-app.
CONTACT US
CONNECT WITH INTERCOM
CONTACT US
CONNECT WITH INTERCOM

Analyze all of your customer journey metrics in Wootric.

  • Net Promoter, CSAT and Customer Effort Score dashboards.
  • Track CX metrics across channels, touch points, and across your entire customer base.
  • View your rolling average metrics over time. Diagnose by your business drivers.
  • Close the loop with customers.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Qualitative feedback is auto-categorized so you can learn why your customers love you or don’t.
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“Easy to implement, integration with Intercom is great!”

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CX BASICS

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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