Customer Journey Analytics
Improve adoption and reduce churn.
Optimize your most important touchpoints
Learn where your customers get stuck, what experiences impact loyalty.
- For example, monitor onboarding, support interactions, product experience, and pre-renewal relationship — the key touchpoints for SaaS success.
- Hyper-targeted microsurveys garner high response rates and get you the info you need to take action.
- Trigger NPS, CSAT, & CES surveys from within Salesforce, Zendesk, Mixpanel, or other sources of customer data.
Wait! What are CSAT, NPS, & CES exactly? Give me the details.
Eliminate avoidable churn.
- Close the loop with customers in Wootric or use your system of record.
- Identify seeds of churn early. Act quickly to keep the relationship on track.
Take strategic action to improve the customer journey.
Understand why your customers love you or don’t — at scale.
- Machine learning auto-categorizes customer comments so you can see at a glance what is most important to tackle.
- Get deeper insights into your data– without a data analyst. Our easy, elegant dashboard lets anyone on your team slice & dice the data by your business drivers.
Never miss a trend.
Set up custom dashboards and trend reports.
- Alerts notify you and your team when customer sentiment shifts.
- Surface issues, prioritize product improvements, or route for follow up.
Contact our sales team!
Wootric is best in SAAS!
Customer profile and timeline show you how your relationship is changing.
- Get the full picture of a single survey respondent.
- See their responses over time and across the journey.
- Opt customers out of surveys.
The Enterprise features you need.
PREMIUM SUPPORT
For onboarding and success
UNLIMITED SEATS
Share VOC data across the company with 3 levels of user access.
SECURITY & PRIVACY
Single Sign-On (SSO)
Model Contracts for data protection in the EU
IMPORT HISTORICAL DATA
Maintain continuity of reporting.
DATA INTO YOUR WORKFLOW
Use our API or outbound webhooks to send data to your systems of record. Alternatively, leverage our Zapier integration.
MULTI-LANGUAGE
Ask Net Promoter and other CX questions in any language.
