Customer Experience Management for the Enterprise.
CSAT · Net Promoter Score · CES · Text Analytics
Power your CX vision with a full-cycle approach.
- Gather actionable CX data across the customer journey.
- Understand the voice of customer–analyze feedback at scale with machine learning
- Leverage our easy-to-use dashboards and your own systems of record to engage stakeholders and close the loop with customers
- Customize and configure, based on your needs.
Let customers tell you what matters most.
- Track Net Promoter (NPS), CSAT and Customer Effort Score (CES) metrics across channels and journey touchpoints.
- High response microsurveys invite the qualitative feedback you need.
- Ask the right question in the right channel: survey via Email, In-app, Mobile, SMS and Intercom Messenger
- Survey a sample of your customers everyday with our trusted settings. Or, send surveys customized by customer language or segment based on events you define.
Wait! What are CSAT, NPS, & CES exactly? Give me the details.
Real-time analytics.
- Diagnose CX issues by your business drivers.
- Never miss a trend – real-time, automated measure of customer sentiment.
- Increase retention and referrals.
- Prioritize feature roadmap.
- Follow up with customers.
Contact our sales team!
Wootric is best in SAAS!
Understand the why behind the score with CXInsight.
Unlock insights from customer comments in your feedback command center.
- Text and sentiment analytics reveal topics and emotion in real-time.
- Surface issues, align stakeholders around priorities using data.
- See results in a useful, actionable format.
- Analyze all of your Voice of the Customer/Voice of Employee data in one place. Bring in feedback from any source for a unified view.
Take Action: Prioritize, democratize, and close the loop.
- Create custom dashboards and alerts for every stakeholder team.
- Easy, intuitive platform means adoption is a breeze.
- Native integrations–from Salesforce to Slack–make it easy for teams to take action in systems they use.
“Product teams jump at the chance to use Wootric in place of more complicated solutions.”
Whit Clark
Customer Insights, Citrix
Leverage your systems of record.
- Enrich your CRM data with scores and feedback for better customer intelligence.
- Trigger surveys based on events in your systems of record.
- Close the loop with customers.
The Enterprise features you need.
PREMIUM SUPPORT
For onboarding and success
UNLIMITED SEATS
Share VOC data across the company with 3 levels of user access.
SECURITY & PRIVACY
Single Sign-On (SSO)
Model Contracts for data protection in the EU
IMPORT HISTORICAL DATA
Maintain continuity of reporting.
LEVERAGE EXISTING SYSTEMS
Send data to your systems of record. Trigger surveys based on events captured in other systems.
MULTI-LANGUAGE
Ask Net Promoter and other CX questions in multiple languages.
