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Customer Experience Management Software | Wootric

Customer Experience Management for the Enterprise.

CSAT · Net Promoter Score · CES · Text Analytics

Book a Demo

Power your CX vision with a full-cycle approach.

  • Gather actionable CX data across the customer journey.
  • Understand the voice of customer–analyze feedback at scale with machine learning
  • Leverage our easy-to-use dashboards and your own systems of record to engage stakeholders and close the loop with customers
  • Customize and configure, based on your needs.

Let customers tell you what matters most.

  • Track Net Promoter (NPS), CSAT and Customer Effort Score (CES)  metrics across channels and journey touchpoints.
  • High response microsurveys invite the qualitative feedback you need.
  • Ask the right question in the right channel: survey via Email, In-app, Mobile, SMS and Intercom Messenger
  • Survey a sample of your customers everyday with our trusted settings. Or, send surveys customized by customer language or segment based on events you define.
SEE THE SURVEYS

Wait! What are CSAT, NPS, & CES exactly? Give me the details.

Real-time analytics.

  • Diagnose CX issues by your business drivers.
  • Never miss a trend – real-time, automated measure of customer sentiment.
  • Increase retention and referrals.
  • Prioritize feature roadmap.
  • Follow up with customers.
SEE SURVEY ANALYTICS

Contact our sales team!

BOOK A DEMO

Wootric is best in SAAS!

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Understand the why behind the score with CXInsight.

Unlock insights from customer comments in your feedback command center.

  • Text and sentiment analytics reveal topics and emotion in real-time.
  • Surface issues, align stakeholders around priorities using data.
  • See results in a useful, actionable format.
  • Analyze all of your Voice of the Customer/Voice of Employee data in one place. Bring in feedback from any source for a unified view.
EXPLORE CXINSIGHT ANALYTICS

Take Action: Prioritize, democratize, and close the loop.

  • Create custom dashboards and alerts for every stakeholder team.
  • Easy, intuitive platform means adoption is a breeze.
  • Native integrations–from Salesforce to Slack–make it easy for teams to take action in systems they use.

“Product teams jump at the chance to use Wootric in place of more complicated solutions.”

Whit Clark
Customer Insights, Citrix

Leverage your systems of record.

  • Enrich your CRM data with scores and feedback for better customer intelligence.
  • Trigger surveys based on events in your systems of record.
  • Close the loop with customers.

YOUR EMAIL MARKETING PLATFORM

SEE THE COMPLETE LIST OF PARTNERS

Take Action. Get customer data into everyone's workflow.

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HubSpot
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Segment
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SEE THE COMPLETE LIST OF PARTNERS

The Enterprise features you need.

PREMIUM SUPPORT

For onboarding and success

UNLIMITED SEATS

Share VOC data across the company with 3 levels of user access.

SECURITY & PRIVACY

Single Sign-On (SSO)
Model Contracts for data protection in the EU

IMPORT HISTORICAL DATA

Maintain continuity of reporting.

LEVERAGE EXISTING SYSTEMS

Send data to your systems of record. Trigger surveys based on events captured in other systems.

MULTI-LANGUAGE

Ask Net Promoter and other CX questions in multiple languages.

START WINNING CUSTOMERS FOR LIFE

BOOK A DEMO

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  • WEBINAR: Using Text & Sentiment Analytics to Improve CX

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CX BASICS

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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