A Guide to the Customer Satisfaction Survey
It’s every company’s dream to have loyal, lifelong customers. To get this, you need to understand what your customers want,…
How to Delete a Facebook Page and Protect Your Brand Reputation
Facebook is one of the most widely used social media marketing tools today. However, there may be instances where your…
Response Bias in CX: How to Get Better Feedback
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. To be successful, you’ve got…
Digital Experience: Meeting Customer Expectations
For as long as there has been business, there have been customers. And for as long as there have been…
Automotive Reputation Management: Win with Digital and Drive Customer Acquisition
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and…
How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation
Learning how to ask for a review can do wonders for your brand. Reviews help build your online reputation, bring…
Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience
Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial…
Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity
In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not…
Unveiling Integrated CX Part 2: Richest Insights for Transformative Results
True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering…
Feedback Loops and Their Impact on the Customer Experience
So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and…
Customer Experience Quotes to Inspire Your Company’s CX Transformation
The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to…
Unstructured Data is the Key to Improving the Customer Experience: Here’s Why
Any successful business knows that understanding their customers is key to success. The best way to do that is by…
