We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management.
“In a few short years, the Wootric platform has evolved from an NPS survey tool to an AI-powered, enterprise-ready Voice of Customer solution. The fact that we have garnered stellar reviews from our customers throughout this process is a testament to our culture of customer-centricity. At Wootric, we walk the talk,” said Deepa Subramanian, CEO of Wootric.
The G2 Crowd Grid Report for Enterprise Feedback Management (Winter 2019) is a biannual report that shows how the leading customer experience management solutions stack up to one another based on customer satisfaction and market presence. G2 Crowd’s scoring methodology blends data from user reviews and a vendor’s market presence, taking into account their social impact and market share, to generate the results for their Grid Report. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player.
This robust piece of research material should be read by CX practitioners and anyone evaluating an Enterprise Feedback Management solution. Learn exactly how each of the 19 companies included in the report received their score, their highest and lowest-rated features, satisfaction ratings, and more. View this research on G2Crowd to see:
- The G2 Crowd Grid visual
- Methodology behind the scoring process
- The Grid scores that determined each vendor’s placement
- Side-by-side feature comparison
- Additional data including customer segments, ROI, and more