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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

By: Migs Bassig

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and…

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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

By: Migs Bassig

Learning how to ask for a review can do wonders for your brand. Reviews help build your online reputation, bring…

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Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience

By: Migs Bassig

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial…

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Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity

By: The InMoment Team

In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not…

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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

By: The InMoment Team

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering…

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Feedback Loops and Their Impact on the Customer Experience

By: Mike Henry

So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and…

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Customer Experience Quotes to Inspire Your Company’s CX Transformation

By: Migs Bassig

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to…

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Unstructured Data is the Key to Improving the Customer Experience: Here’s Why

By: Mike Henry

Any successful business knows that understanding their customers is key to success. The best way to do that is by…

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Likert Scale: Gauging the Attitudes of Your Customers

By: Mike Henry

It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the…

Blog

Local SEO: Tips & Strategies to Get Discovered

By: Mike Henry

Did you know that 46% of all internet searches have local intent? In order to capitalize on this, your business…

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How to Create and Share a Google Reviews Link

By: Migs Bassig

One of the most effective ways to improve your company’s search ranking on Google is to use a Google reviews…

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How Market Segmentation Can Be Used to Improve the Customer Experience

By: Mike Henry

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees,…

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