There’s been some great chatter over the past year about the most meaningful metrics to measure in an online business. I’ve seen posts by growth hackers (Brian Balfour, Hubspot), VCs (Kevin Colleran, General Catalyst), and influencers (Danny Crichton, TechCrunch) talking about the ‘essentials’ — the numbers that are worth the time to track, and the ones that help you, your team, and present or future investors gauge your progress and success as an organization.
Wootric is a modern customer delight tool for online businesses.
It’s a concise and powerful word. Easy is simple, easy is effortless. Easy takes me to a place where I can free up valuable time to focus on other things, perhaps things that matter more. Or perhaps things that are more complex. I can get the fundamentals out of the way, and get to the meaty, challenging bits.
What is NPS? Net Promoter Score (NPS) is a powerful measure of customer happiness. And here’s how it works. The NPS Survey 1. It starts with asking your customers this simple question: …and logging their responses: 2. Respondents are classified into three groups based on their answers: Promoters are loyal customers and a great source […]