As we begin this new year, we want to share some great news. Today we’re excited to announce that Wootric is joining InMoment, a market leader in customer and employee experience. InMoment serves many of the largest, most sophisticated global organizations from Starbucks to Ford to VMWare. This next step in our evolution means great […]
An update from our product leaders: Deepa Subramanian is CEO of Wootric. Prabhat Jha joined Wootric one year ago as Chief Technology Officer. As the co-pilots of Wootric’s product team, we’re excited to share all the progress we have made in the past twelve months, and also give you all a peek into what’s on […]
I’m a big believer in what has rightly become the most acclaimed happiness metric in business today: Net Promoter Score. As the CEO of Wootric, I built our “customer happiness platform” on the NPS framework, and here is why: When I ran Schmendricks bagels, my most meaningful interaction with my customers took place in that second after […]
Today is an exciting day for Wootric. We founded Wootric in 2014 after realizing that businesses struggle when it comes to managing customer feedback and are therefore facing low customer satisfaction and loyalty. There was no solution to align a company around customer happiness: a platform that would automate the workflow of a) collecting feedback, b) extracting insights, and c) […]
We were a young company even within the framework of startups. When my business coach Shane Metcalf suggested I sit down with my co-founder to work on core values for Wootric, I was dismissive: It’s too early! We’ve only been doing this for a month. But he insisted that it is time to talk about core company values […]
Feedback is a powerful concept. The word itself sets you up for improvement—even success. And, so, for your online business (as a software-as-a-service (SaaS) provider with customers, a blogger with an audience, or an e-commerce product with a market), you want to solicit—heart-in-hand—feedback.