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Automatically Analyze Qualitative Customer Feedback with Auto-tagging

April 3, 2018 By Elisha Zhang

Customer experience professionals live in a world overflowing with data. Sitting on that wealth of information is frustrating when you know it has incredible potential. If you are tracking CX metrics, like NPS or CSAT, the numbers help you quantify customer loyalty and satisfaction. But it’s the customer comments that come with those surveys, all […]

Filed Under: Marketing & CX, Sentiment & Text Analytics, Success

CX Paradox: Valuable text analytics models don’t need to be 100% accurate

March 12, 2019 By Ryan Smith

Valuable text analytics don't need to be 100% accurate

The last few years have seen an explosion in companies adopting artificial intelligence (AI) and machine learning (ML) solutions into their business pipeline. Huge advancements in applications of this technology in the customer experience sector are giving CX teams an edge when it comes to improving customer experience. Natural language processing (NLP) has made it possible […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

How to Train AI to Analyze Your Customer Feedback

January 3, 2021 By Ryan Smith

Customer comments are the lifeblood of any CX program, giving you the “why” behind customers’ NPS, CES, and CSAT scores. But until recently, it’s been nearly impossible to make sense of feedback from hundreds of customers at a time. Using artificial intelligence (AI) to automate text analysis gives you the consistent and fast insights you […]

Filed Under: Marketing & CX, Sentiment & Text Analytics Tagged With: AI, text analytics, training sets

Why I Love My Unhappy Customers (and why you should, too!)

September 11, 2014 By Jessica Pfeifer

“You Guys Suck.”

Yup, I’ve gotten that feedback from a customer. And I’ve learned to cherish it. Here’s why I love my unhappy customers.

Filed Under: Marketing & CX, Success

4 Interesting Ways Slack & Other Brands Use Net Promoter Score Data

February 22, 2016 By Nichole Elizabeth DeMeré

Think of NPS, or Net Promoter Score, like rocket fuel. If you leave it alone, it won’t do much. But when you load it into a responsive, proactive, customer-driven company: blast off.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success

How to Automate Closing the Loop on Customer Feedback

September 11, 2019 By Lauren Young

Gearing up to launch a customer experience management program can be a huge project. Companies often struggle with survey deployment, in particular, software marketers that want to gather feedback from users inside their application. Marketers often have to wait in the dev queue to add code to the product to enable a survey. And, when […]

Filed Under: How to NPS, Marketing & CX

Our Top 5 Blog Posts in 2015: Boosting Customer Happiness with Net Promoter Score

December 28, 2015 By Lisa Abbott

We launched the Wootric blog in 2015 to educate online businesses about using Net Promoter Score to align teams around boosting customer happiness, and to tell our own story of growth. These five posts were the most popular this year. Did you miss any of them? Here is your chance to click and read!

Filed Under: Company, How to NPS, Marketing & CX, Product Dev, Success

How a CRM Helps Startups and SMBs Boost Brand Reputation

October 31, 2016 By Lisa Abbott

CRM to Boost brand reputation

This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly content team writes about a wide variety of topics for the small business and startup community, including how to use CRM to improve your bottom line. Read more @insightly.com/blog. Customer Relationship Management (CRM) solutions are […]

Filed Under: Marketing & CX

Feedback: Bagels and the Art of Real-time Customer Listening

May 29, 2014 By Wootric Team

schmendricks Bagel team

Feedback is a powerful concept. The word itself sets you up for improvement—even success. And, so, for your online business (as a software-as-a-service (SaaS) provider with customers, a blogger with an audience, or an e-commerce product with a market), you want to solicit—heart-in-hand—feedback.

Filed Under: Marketing & CX, Product Dev, Success

Wootric + Intercom: Closing the Net Promoter Score Loop

February 19, 2015 By Wootric Team

Intercom NPS

Here at Wootric we’re big fans of Intercom. We use it ourselves to have meaningful conversations with our customers. Not surprisingly, our customers also tend to share the same passion for reaching their own customers in product, in the experience.

Filed Under: Company, How to NPS, Marketing & CX, Product Dev, Success

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